Warranty Coverage
Imani USA products come with the following warranty coverage from the date of delivery:

- i2 Plus Pro Motor: 2-Year Limited Warranty

- iBox: 2-Year Limited Warranty
- 90 Day Warranty: Charging dock, cups, inserts, cables, bottles, caps, etc.

Warranties cover defects in materials or workmanship under normal use. If your product qualifies, we’ll repair or replace it at no cost to you.

Warranty Does Not Cover
-Accidental damage (drops, water exposure, etc.)
-Normal wear and tear (discoloration, scratches, build-up)
-Damage from improper cleaning or sterilization
-Modifications or use of third-party parts
-Lost or stolen items
-Secondhand or resold items

In-Warranty Repair
If your product is within our 2-year warranty period, we offer free repair.
(Please refer to our warranty coverage for details.)

To get started, please fill out the contact form below with the following information:
First Name
Last Name
Email Address
Photo or video of the issue
Description of the issue

We’ll troubleshoot with you and begin the warranty or repair process if applicable.

Out-of-Warranty Repairs & Fees
If your product is out of warranty or was purchased/given secondhand, we offer flat-rate repair services:
Replacement Parts: $15 per part (up to 4 parts)
Service Fee (per motor): $25
Maximum Repair Cost: $85 per motor

We’ll confirm all costs before proceeding.
Repairs include testing and return shipping.

👉 To request a repair, please fill out our Repair Form (Include first name, last name, email, serial number(s), upload photo or video of the issue, and describe the issue.)